Privacy Policy

Effective Date: 1 October 2025

Privacy Policy

1. Introduction

This Privacy Policy explains how Mother of Merch collects, uses, and protects your personal data when you use our services. Mother of Merch is the data controller responsible for your personal data. Our registered address is 35 Canalside View, Swinton, S64 5SD.

2. Data Collection

We collect personal information such as your name, email address, payment information and any images or content submitted for personalised products when you make a purchase. We may also collect information from emails you send to us or when you subscribe to receive updates and offers.

3. Use of Personal Data

We use your personal data to:

Process orders and deliver merchandise.

Communicate with you about your orders, affiliate earnings, and business updates.

Send marketing communications, including offers and updates related to our business.

You may opt out of marketing communications at any time.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

To fulfil our contractual obligations to you when you make a purchase or book a service.

To comply with legal obligations (e.g. financial record-keeping).

For our legitimate business interests, such as improving our services and communicating relevant updates.

With your consent, where applicable (e.g. email marketing).

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with third-party service providers for the purposes of processing payments, fulfilling orders, and managing email campaigns.

6. Cookies

Our website uses cookies to enhance your user experience and track sales. You can disable cookies via your browser settings, though this may affect the functionality of our site. Some cookies may be placed by trusted third-party providers to support analytics, affiliate tracking and marketing activities.

7. Data Security

We take reasonable steps to protect your personal data from unauthorised access or disclosure. However, no internet-based service is entirely secure, and we cannot guarantee the absolute security of your data.

8. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data, where legally applicable.

Object to or restrict certain types of processing.

Withdraw consent to marketing at any time by clicking 'unsubscribe' in our emails or contacting us directly.

You can exercise these rights by emailing us at [email protected]

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services indicates acceptance of these changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Address: 35 Canalside View, Swinton, S64 5SD

By using our website and services, you agree to the terms of this Privacy Policy.

Returns Policy

Effective Date: 10 September 2024

At Mother of Merch, all of our products are personalised and made to order. As such, we do not accept returns or exchanges unless the item is faulty or not as described. Please read the following conditions carefully:

As all of our products are custom-made to your specifications, we do not offer returns or refunds based on change of mind, incorrect image choice, or personalisation errors made by the customer. Once an order has been placed and fulfilled, it cannot be resold or repurposed due to its personalised nature.

The returns policy for websites hosted and ran by Mother of Merch, or in person events on your behalf will differ. Please refer to your contract or the policies on your site for further details.

3. Faulty or Not as Described Items

If your item is faulty, damaged, or not as described on delivery, we may offer a refund for this particular product. To initiate a refund, please follow these steps:

Contact us at

[email protected]

within 14 days of receiving your order.

Provide clear photos or videos of the damaged or faulty item, along with your order number and a brief description of the issue.

We will review your case and, if eligible, we will send you further instructions, which may include a prepaid shipping label for returning the item if required.

4. Refund Process

Once the returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed and credited back to your original payment method within 2 business days.

5. No Exchanges

We do not offer exchanges, as each product is made to order specifically for you. Please ensure all details, including images and personalisation, are correct before completing your purchase.

Shipping Policy

Effective Date: 10 September 2024


1. Shipping Methods

We offer RM tracked 48 as standard. If you require a different shipping method, then please reach out to us at [email protected]

Shipping times are estimated at checkout and may vary based on location and availability.

2. Shipping Fees

Shipping costs are calculated based on your order’s weight and delivery location and will be shown at checkout.

3. Delivery Time frames

Delivery times vary by location. We aim to ship within 5-10 working days after your order is placed, but delays may occur due to shipping carriers. You will receive a notification once your order has been dispatched.

4. International Shipping

We currently do not ship outside of the UK.

5. Lost or Delayed Shipments

If your shipment is lost or delayed, please contact us at [email protected]

Cookies Policy

Effective Date: 10 September 2024

1. Introduction

Our website uses cookies to enhance your browsing experience and help us analyze website traffic. By using our website, you consent to the use of cookies.

2. Types of Cookies

We use:

Essential Cookies: Required for website https://motherofmerch.co.uk

Analytics Cookies: To track website usage and improve our services.

Marketing Cookies: To track affiliate links and promotional campaigns.

3. Managing Cookies

You can disable cookies through your browser settings, but this may affect your experience on our website.

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Copyright Mother of Merch 2025. All Rights Reserved.