Effective Date: 1 Jan 2026

1. Introduction

Welcome to Mother of Merch

By accessing or using our website, placing an order, or booking a service, you agree to be bound by these Terms and Conditions. These Terms also apply at the point of placing an order or booking a service via our website. If you do not agree to these terms, please do not use our website or proceed with an order.

2. Merchandise Sales

Mother of Merch provides merchandise, products, and related services to businesses and individuals through a range of sales channels. Prices, products, and services are subject to change without notice and are offered subject to availability.

All orders, whether placed via our website, online shop, forms, discovery calls, email, invoice, or in person at events, are subject to acceptance by Mother of Merch. We reserve the right to refuse or cancel any order at our discretion, including where a request is not feasible, suitable, or aligned with our services, or where materials, suppliers, production capacity, or timelines are unavailable.

Orders placed directly with Mother of Merch via forms, invoices, discovery calls, email, or other direct communication (including custom merchandise, strategy services, and made-to-order products) are provided on a business-to-business (B2B) basis.

Orders placed through the Mother of Merch online shop may be made by businesses or consumers and may be subject to additional statutory consumer rights where applicable.

Where Mother of Merch fulfils merchandise on behalf of a client via the client’s own website, platform, or sales channel, the contract of sale is between the end customer and the client. In these circumstances, the client’s own terms, pricing, and refund policies apply, and Mother of Merch acts as a fulfilment or sales operator only unless otherwise agreed in writing.

3. Payment Terms

Payment must be made in full at the time of order for all physical merchandise products, unless otherwise agreed in writing.

For services, sessions, and strategy work, payment plans may be offered at the discretion of Mother of Merch and will be confirmed in writing where applicable.

No work will commence, and no materials will be ordered, until payment has been received in full or, where a payment plan has been agreed, the first agreed payment has cleared.

We accept payment via credit card, PayPal, bank transfer, and in person at events. Invoices are issued following confirmation of an order or service via our website, forms, discovery calls, email, or other agreed communication.

An invoice does not constitute acceptance or confirmation of an order until payment has been received.

For purchases made directly through our online store, a receipt will be provided automatically. Invoices can be generated on request by emailing [email protected] with your order number.

4. Shipping and Delivery

Mother of Merch is a UK-based business. All delivery timeframes provided are estimates only and are not guaranteed.

Estimated delivery times are based on production timelines plus shipping and may vary depending on item type, order size, approvals, supplier availability, courier availability, and delivery location.

If you require an order to be dispatched sooner than our standard estimated timeframe, you must contact us at [email protected] prior to placing your order. Rush requests are subject to availability and confirmation and may incur an additional fee.

Shipping costs and estimated delivery times will be disclosed at the point of purchase or invoice. Mother of Merch is not responsible for delays caused by external factors, including but not limited to shipping carrier delays, customs processes, strikes, or weather conditions.

Unless otherwise specified, items are dispatched via Royal Mail Tracked 48. For event or in-person deliveries, responsibility transfers once items have been delivered to the agreed location or handed over to the agreed recipient.

5. Intellectual Property and Image Use

5.1 Mother of Merch Content

All content on the Mother of Merch website, including text, graphics, logos, imagery, and branding, remains the property of Mother of Merch or our content licensors and is protected by applicable copyright and intellectual property laws. This content may not be copied, reproduced, distributed, or reused without prior written permission.

5.2 Customer submissions

By submitting any images, logos, text, or other content for use on merchandise, you confirm that you have the legal right and permission to use those materials for the intended purpose.

Mother of Merch may reasonably rely on this confirmation when fulfilling orders. Where content is clearly identifiable as copyrighted, trademarked, or otherwise restricted, we reserve the right to refuse to produce such items or request evidence of appropriate authorisation before proceeding.

Responsibility for ensuring that customer-supplied content does not infringe third-party rights remains with the customer, except where infringement is apparent or known to Mother of Merch.

Where, after work has commenced or materials have been ordered, it is identified that customer-supplied content infringes third-party intellectual property rights, Mother of Merch reserves the right to cease work immediately and cancel the affected order or item.

In such circumstances, Mother of Merch is not required to complete the order. Any costs already incurred, including but not limited to materials, production time, and third-party fees, are non-refundable. Any refund offered for remaining work not yet carried out is at the sole discretion of Mother of Merch.

5.3 Designs created by Mother of Merch

Where Mother of Merch provides design services as a separately purchased and paid-for service, ownership of the final approved designs transfers fully to the client once payment has been made in full.

Where design work, layouts, mock-ups, or artwork are created solely as part of fulfilling a merchandise order, and no separate design service has been purchased, all intellectual property rights in those designs remain with Mother of Merch. In these circumstances, designs are provided for the purpose of producing the ordered merchandise only and may not be reused, reproduced, supplied to third parties, or used for alternative production without prior written agreement.

Mother of Merch retains the right to display completed designs and finished products for portfolio, marketing, and promotional purposes, unless otherwise agreed in writing.

5.4 Approvals and Third Party Assets

By approving any designs, proofs, or mockups, the client confirms that all details are correct and that they hold the necessary rights and permissions for all content included. Mother of Merch is not responsible for errors, omissions, or rights issues identified after approval.

Where third-party tools, platforms, fonts, stock assets, or AI-assisted elements are used at the request of, or with approval from, the client, responsibility for compliance with any applicable licensing terms remains with the client.

Where a client requests the use of a specific font that is not already licensed by Mother of Merch, the client must either provide proof of an appropriate commercial licence or agree to cover the cost of purchasing the required licence. Mother of Merch will not use unlicensed fonts and may substitute an alternative font where licensing requirements are not met.

6. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude Mother of Merch’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the above, Mother of Merch shall not be liable for any indirect, incidental, special, or consequential losses or damages, including but not limited to loss of profits, loss of business, loss of data, or loss of opportunity, arising out of or in connection with the use of our products or services.

To the fullest extent permitted by law, Mother of Merch’s total liability arising under or in connection with any order or service shall be limited to the total amount paid by the customer for the specific product or service giving rise to the claim.

Mother of Merch does not guarantee any specific commercial outcome, business result, or financial performance from the use of our products or services.

7. Ordering Process

Orders may be placed via our website, online shop, forms, discovery calls, email, invoice, or in person at events. An order is considered confirmed only once it has been accepted by Mother of Merch and payment has been received in accordance with these Terms and Conditions.

Customers are responsible for ensuring that all order details, specifications, quantities, delivery information, and approved designs are correct at the point of submission or approval. If an error is identified, customers must contact us immediately.

Due to the personalised and made-to-order nature of many of our products, changes or cancellations cannot be guaranteed once production has commenced or materials have been ordered.

Where changes are requested after an order has been confirmed, Mother of Merch may, at its discretion, agree to make amendments. Any additional costs incurred as a result of such changes will be communicated to the customer and must be paid before work continues.

Where Mother of Merch is trading at an event in its own right (for example, as an exhibitor selling Mother of Merch products), all purchases are subject to Mother of Merch’s own pricing, returns, and refund policies as set out in these Terms and Conditions.

Where Mother of Merch is engaged to sell merchandise on behalf of a client at an event, purchases are made on behalf of that client and are subject to the client’s own pricing, returns, and refund policies. Mother of Merch acts as a sales operator only and does not independently determine, amend, or override the client’s refund or exchange policy unless otherwise agreed in writing.

8. Pricing and Payments

All prices are listed in GBP (British Pounds) unless otherwise stated. Prices may vary based on order requirements, location, applicable taxes, shipping costs, event-specific pricing, and service scope.

Mother of Merch reserves the right to update pricing at any time. Any changes to pricing will not affect orders that have already been confirmed and paid for.

Payments may be made via credit card, PayPal, bank transfer, or in person at events.

Orders and payments are considered final once confirmed, subject to the provisions set out in these Terms and Conditions and any applicable statutory rights.

9. Event Merchandise Sales

Mother of Merch may provide an in-person team to manage merchandise sales at events, either selling Mother of Merch products directly or selling merchandise on behalf of a client.

The scope of services, pricing structure, sales responsibilities, and applicable refund or exchange arrangements for event-based merchandise sales will be agreed in advance with the client and may vary depending on the nature of the event and the services booked.

Where event merchandise sales form part of a specific service package or agreement, including but not limited to premium or event-based services, full details will be provided within the relevant service terms or written agreement.

10. Returns and Damaged Goods

Due to the personalised and made-to-order nature of many of our products, returns or refunds for change of mind are not accepted where items have been customised or produced to customer specifications, except where required by law.

Customers are asked to inspect goods upon receipt and report any damage or defects promptly to enable us to investigate and resolve the issue. This reporting timeframe does not affect any statutory consumer rights that apply under UK law.

10.1 Consumer Orders (Online Shop Purchases)

For orders placed through the Mother of Merch online shop by consumers, statutory consumer rights apply in accordance with UK law.

Customers are asked to inspect goods upon receipt and report any damage or defects within 5 working days to enable us to investigate and resolve the issue promptly. This reporting timeframe does not affect any statutory consumer rights, including the right to reject faulty goods within 30 days where applicable.

Where a product is damaged in transit or defective due to a production fault, Mother of Merch will assess the issue and provide an appropriate remedy, which may include repair, replacement, or refund, in line with legal requirements.

Where products are personalised or custom-made, the statutory right to cancel for change of mind does not apply once production has commenced.

10.2 Business to Business Orders

For business-to-business (B2B) orders, returns or refunds for change of mind are not accepted.

Business customers must inspect goods upon receipt and notify Mother of Merch of any damage or defects within 5 working days of delivery, providing photographic evidence where requested.

Failure to report issues within this timeframe may limit the remedies available.

Mother of Merch is not responsible for errors arising from customer-approved designs, specifications, quantities, or information supplied by the customer.

10.3 Event and In Person Sales

Where Mother of Merch sells products directly at events in its own right, returns, refunds, and exchanges are handled in line with this section and any applicable statutory rights.

Where Mother of Merch sells merchandise on behalf of a client at an event:

If the client operates their own online store or has a published refund policy, that policy applies to event purchases.

If the client does not have a separate refund policy in place, returns and refunds will be handled in line with Mother of Merch’s standard returns approach and

applicable consumer law, where required.

Refund eligibility, timeframes, and remedies may vary depending on whether the product is personalised, the nature of the sale, and the applicable legal requirements.

10.4 Reporting Timeframes

Prompt reporting of damage or defects is essential to enable investigation and courier or supplier claims.

Reports made significantly outside the timeframes outlined above may affect the remedies available, particularly where delays prevent us from pursuing third-party claims. This does not affect statutory consumer rights where applicable.

10.5 Contact

If you have any questions concerning returns, damaged goods, or exchanges, please contact us at [email protected] and we will assist.

11. Mother’s Hour

Mother’s Hour is a 60-minute 1:1 strategy session with Lisa Dalgleish, focused on your business and the areas outlined in the form completed at the time of booking.

Full payment is required at the time of booking to confirm your session.

All bookings for Mother’s Hour are non-refundable and non-transferable.

Once a session has been booked, no refunds or cancellations are permitted under any circumstances.

You may reschedule your appointment once at no additional charge, provided at least 48 hours’ notice is given.

Any further rescheduling requests will be subject to an additional fee, which will be communicated at the time of request and must be paid before a new appointment is confirmed.

Failure to attend your scheduled session without notice will result in the session being forfeited and no refund will be issued.

Mother’s Hour is a strategic support session only. No specific outcomes, financial results, business growth, or commercial success are guaranteed as a result of this session. Implementation of any advice or ideas discussed is the sole responsibility of the client.

By booking Mother’s Hour, you acknowledge and agree to these terms and that you are securing dedicated time in The Mother’s schedule.

12. The Magnet Maker (90 minute session)

The Magnet Maker is a 90-minute, done-with-you session focused on creating a lead magnet for your business.

Following the session, you will receive the completed lead magnet or agreed digital asset in electronic format.

You are responsible for providing all required brand assets, logos, text, and content prior to or during the session. The Magnet Maker does not include logo design, brand development, or the creation of new brand assets.

Ownership of the final lead magnet or digital asset created during the session transfers to you once the session has been completed and payment has been made in full.

AI-assisted tools may be used as part of the creative and copywriting process. All final content is reviewed, edited, and approved by Mother of Merch prior to delivery.

You are solely responsible for the accuracy, legality, and compliance of all information, claims, and content provided. Mother of Merch does not verify industry-specific, legal, financial, medical, or regulatory accuracy. All content should be independently reviewed and approved by you prior to use.

Completion of the pre-session form is required prior to your scheduled session. If the form is not completed in advance, Mother of Merch cannot guarantee that a completed lead magnet or digital asset will be produced during the session and no additional time will be allocated to completing the lead magnet outside of the call.

Where additional time is required to finalise the lead magnet or digital asset beyond the 90-minute session, this will only apply where all required information has been provided in advance and the full session time has been used without interruption. Any additional work will be completed outside of the call and delivered electronically.

Where session time is lost due to late arrival, early departure, technical issues, or the client needing to step away during the call, Mother of Merch is not responsible for incomplete deliverables and no additional time or work will be provided to compensate.

Full payment is required at the time of booking to confirm your session.

All bookings for The Magnet Maker are non-refundable and non-transferable.

Once a session has been booked, no refunds or cancellations are permitted under any circumstances.

You may reschedule your appointment once at no additional charge, provided at least 48 hours’ notice is given.

Any further rescheduling requests will be subject to an additional fee, which will be communicated at the time of request and must be paid before a new appointment is confirmed.

Failure to attend your scheduled session without notice will result in the session being forfeited and no refund will be issued.

The Magnet Maker is a strategic and creative working session. No specific outcomes, financial results, business growth, or commercial success are guaranteed. Implementation of any advice, structure, or ideas discussed is the sole responsibility of the client.

13. The Storefront

The Storefront is an ecommerce-only service provided by Mother of Merch, designed to create, manage, and fulfil merchandise for your business through an online storefront.

By engaging The Storefront service, you agree that Mother of Merch will act as your merchandise provider, fulfilment partner, and sales support within agreed platforms or communities. While Mother of Merch may assist with product promotion and sales activity, no guarantees are made in relation to marketing performance, audience engagement, sales volume, conversion rates, revenue, or commercial outcomes.

Product recommendations, designs, and ranges are provided based on information supplied by you and strategic guidance only. Final product selection, pricing, and approval remain your responsibility.

All merchandise produced through The Storefront is subject to the production, delivery, and returns terms set out in these Terms and Conditions.

Where Mother of Merch is granted access to your platforms, groups, or communities for promotional purposes, this access will be agreed in advance and may be withdrawn by either party at any time.

14. The Showstopper

The Showstopper is a combined ecommerce and in-person event service provided by Mother of Merch, designed to support the sale of merchandise both online and at live events.

By engaging The Showstopper service, you agree that Mother of Merch will provide merchandise strategy, production, and in-person sales support as outlined in your agreed service scope.

Where Mother of Merch attends events to sell merchandise on your behalf, Mother of Merch acts as a sales operator only. While Mother of Merch may assist with product promotion, in-person sales activity, and audience engagement, no guarantees are made in relation to footfall, sales volume, conversion rates, revenue, or commercial outcomes.

All pricing, product approval, and refund policies remain your responsibility unless otherwise agreed in writing.

Mother of Merch is not responsible for event attendance, ticket sales, marketing performance, audience behaviour, venue conditions, or overall event performance.

Stock brought to events as part of The Showstopper service is allocated at the discretion of Mother of Merch based on availability, demand forecasting, and agreed strategy. Unsold stock remains your responsibility unless otherwise agreed in writing.

Where event stock is supplied as part of The Showstopper service, this stock remains the property of Mother of Merch unless otherwise agreed in writing. Mother of Merch may hold, reuse, or resell unsold stock through agreed sales channels, including the client’s online store or future events. The client is not entitled to unsold stock unless explicitly agreed in advance.

Where products have been produced and stock remains available, the client may not request the removal, discontinuation, or withdrawal of those products from sale until existing stock has been sold. This applies to all sales channels, including online stores, event sales, and any agreed platforms, unless otherwise agreed in writing.

The client may request to purchase remaining stock at any time. Pricing and terms for the purchase of remaining stock will be agreed in writing at the time of request. Mother of Merch is not obligated to offer remaining stock for purchase and retains full discretion over stock allocation and resale.

Where Mother of Merch is granted access to your platforms, groups, or communities for promotional purposes, this access will be agreed in advance and may be withdrawn by either party at any time.

15. Discovery Calls

Discovery Calls are provided as a free, 15-minute exploratory call to discuss your merchandise needs and assess suitability for Mother of Merch services.

Discovery Calls are strictly limited to merchandise-related discussion only. They do not include business strategy, marketing advice, or brand development.

Discovery Calls do not constitute business advice, strategy delivery, or service commencement. No specific outcomes, recommendations, or commercial results are guaranteed.

Mother of Merch reserves the right to decline or end a Discovery Call where it is clear that the service is not a suitable fit or where the call moves outside the scope of merchandise discussion.

If you are unable to attend your scheduled Discovery Call, please provide as much notice as possible. Repeated no-shows may result in booking restrictions.

16. Changes to Terms and Conditions

Mother of Merch reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be effective immediately upon posting on our website. Continued use of our services after changes are made constitutes acceptance of the updated Terms and Conditions.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

18. Force Majeure

Mother of Merch will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control.

This includes, but is not limited to, natural disasters, acts of government, war, terrorism, strikes, supply chain disruptions, power failures, or internet service outages.

19. Privacy and Cookies

Mother of Merch is committed to protecting your privacy.

Please refer to our Privacy Policy and Cookies Policy for full details on how we collect, use, and protect your personal data. These policies form part of these Terms and Conditions.

20. Contact Us

If you have any questions about these Terms and Conditions or any of our services, please contact us at: [email protected]