Privacy Policy
Effective Date: 1 January 2026
Privacy Policy
1. Introduction
his Privacy Policy explains how Mother of Merch collects, uses, and protects your personal data when you use our website, services, or purchase products from us.
Mother of Merch is the data controller responsible for your personal data.
2. Data Collection
We may collect and process the following personal data:
Name, email address, phone number, billing and shipping address
Payment information (processed securely via third-party payment providers)
Business name and related information
Images, logos, text, and content submitted for personalised products or services
Information provided via forms, emails, discovery calls, or bookings
Website usage data, cookies, and analytics information
3. Use of Personal Data
We use your personal data to:
Process orders and deliver merchandise
Provide booked services and sessions
Communicate with you about your orders, services, and enquiries
Manage affiliate relationships and earnings where applicable
Send marketing communications, offers, and business updates (where consent has been given)
Improve our services and customer experience
Comply with legal and financial obligations
You may opt out of marketing communications at any time.
You may opt out of marketing communications at any time.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity – to fulfil orders and deliver services you have booked
Legal obligation – for accounting, tax, and regulatory requirements
Legitimate interests – to operate, grow, and improve our business
Consent – for marketing communications and where required
5. Data Sharing
We do not sell your personal data.
We may share your data with trusted third-party service providers for the purposes of:
Payment processing
Order fulfilment and delivery
Email marketing and communications
Website hosting and analytics
All third parties are required to process your data securely and in accordance with data protection law.
6. Cookies
Our website uses cookies to enhance user experience, track performance, and support marketing activity.
You can control or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.
Some cookies may be placed by trusted third-party providers for analytics, affiliate tracking, and marketing purposes.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
However, no internet-based system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
When your data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally applicable)
Object to or restrict certain types of processing
Request data portability
Withdraw consent to marketing at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
You can exercise your rights by emailing: [email protected]
10. Automated Decision Making
Mother of Merch does not use automated decision-making or profiling that produces legal or significant effects.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately.
Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
By using our website and services, you agree to the terms of this Privacy Policy.
Returns Policy
Effective Date: 1 January 2026
At Mother of Merch, all of our products are personalised and made to order. As such, we do not accept returns or exchanges unless the item is faulty or not as described. Please read the following conditions carefully:
As all of our products are custom-made to your specifications, we do not offer returns or refunds based on change of mind, incorrect image choice, or personalisation errors made by the customer. Once an order has been placed and fulfilled, it cannot be resold or repurposed due to its personalised nature.
The returns policy for websites hosted and ran by Mother of Merch, or in person events on your behalf will differ. Please refer to your contract or the policies on your site for further details.
1. Faulty or Not as Described Items
If your item is faulty, damaged, or not as described upon delivery, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.
To report a faulty or damaged item, please contact us at:
as soon as reasonably possible after receipt of your order and provide:
Clear photos or videos of the damaged or faulty item
Your order number
A brief description of the issue
We will review your case and, if eligible, provide further instructions. This may include a prepaid returns label where appropriate.
Nothing in this policy affects your statutory consumer rights under UK law.
2. Refund Process
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5 business days of approval.
3. No Exchanges
We do not offer exchanges, as each product is made to order specifically for you.
Please ensure all details, including images, spelling, and personalisation, are correct before completing your purchase.
Shipping Policy
Effective Date: 1 January 2026
1. Shipping Methods
We use Royal Mail Tracked 48 as our standard shipping method.
If you require a different shipping method, please contact us at [email protected] prior to placing your order. Alternative shipping options are subject to availability and may incur additional charges.
2. Shipping Fees
Shipping costs are calculated based on your order’s weight, size, and delivery location and will be displayed at checkout or on your invoice prior to payment.
3. Delivery Time frames
All of our products are personalised and made to order.
Production and dispatch typically take 5–10 working days from the date your order is confirmed and payment is received. This timeframe is an estimate and is not guaranteed.
Delivery times will vary depending on your location, destination country, customs processes, and the performance of the delivery carrier. You will receive confirmation once your order has been dispatched.
Mother of Merch is not responsible for delays caused by shipping carriers, strikes, weather conditions, customs processes, or other factors outside of our control.
4. International Shipping
Mother of Merch offers international shipping to selected locations.
International delivery times will vary depending on destination, customs processes, and local postal services and are not guaranteed.
All customs duties, import taxes, handling fees, and local charges are the responsibility of the recipient. Mother of Merch has no control over these charges and cannot predict their amount.
Mother of Merch is not responsible for delays, holds, or refusals caused by customs authorities.
If an order is returned due to unpaid customs charges or refusal by the recipient, no refund will be issued.
5. Lost or Delayed Shipments
If your order is delayed, please allow additional time for delivery, particularly during busy periods or where international shipping is involved.
If your order appears to be lost in transit, please contact us at [email protected] as soon as possible. We will investigate the issue with the relevant delivery provider.
Where an item is confirmed as lost, Mother of Merch will arrange a replacement or refund in accordance with our Returns Policy and your statutory rights.
Mother of Merch is not responsible for delays caused by delivery carriers, customs processes, weather conditions, or other factors outside of our control, but we will make reasonable efforts to support you in resolving any delivery issues.
Cookies Policy
Effective Date: 1 January 2026
1. Introduction
Cookies are small text files placed on your device when you visit a website. They help the site function properly, improve user experience, and provide information about how the site is being used.
2. How we use Cookies
Mother of Merch uses cookies to:
Ensure the website functions correctly
Improve website performance and user experience
Understand how visitors use our website through analytics
Support marketing and advertising activities
Track affiliate links and referrals where applicable
3. Types of Cookies we use
We may use the following types of cookies:
Essential cookies – required for the website to function properly
Performance and analytics cookies – to understand how visitors use our website
Marketing cookies – to support advertising and promotional activity
Affiliate tracking cookies – to track referrals and commissions where applicable
Some cookies may be placed by trusted third-party providers such as analytics or advertising platforms.
4. Managing Cookies
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
5. Changes to this policy
We may update this Cookies Policy from time to time. Any changes will be posted on our website and will take effect immediately.
6. Contact us
If you have any questions about this Cookies Policy, please contact us at: [email protected]
